Top Gear Motors

Contacts

Address:
47 Shakespeare Street, Leamington, Cambridge, Waikato 3432, New Zealand
Get directions

Website:
topgearmotors.co.nz

Phone number:
+64 7-827 7230

Categories:
Establishment   Car repair  

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Reviews about Top Gear Motors

• Renata Stent

  19 Jun 2017
  ★ ☆ ☆ ☆ ☆
  What an interesting and shocking experience I have had . I booked my Toyota Corolla in for a 100'000km service (2 weeks in advance so plenty of notice). At the time I asked what needed doing at 100'000km, on top of a normal service. They couldn't tell me but assured me I would get a phone call on the day advising me of the work required. Last Friday 8am I dropped my car off and asked the question again. Couldn't tell me but promised me a phone call, as well as a phone call when the car was finished (I needed it for work by midday). At 10.30 I hadn't heard so phoned Top Gear to be told they had to look it up in the book (This is a Toyota Service agent???). After much shuffling of paper I got an answer and said great, please call me when it is done. No phone call by midday so my husband drove me over, the car was sitting outside and I was told it was all completed. Then the mechanic proceeded to tell me that it also needs a transmission service to which I asked why didn't you do it? He said it was a question of cost and he didn't want me to get an invoice for $ 1000.00. Never in the conversations beforehand did I question costs and would have been very happy to pay for this service if it meant I didn't have to be without my car again. Anyhow I was so astounded and taken back by their lack of customer service, interest in business or lack of interest in me as a customer that I just drove home. I then phoned a couple of places in Cambridge who are more than happy to carry out this transmission service for me and also told me that 2 hours would be all that's required (why couldn't it be done in the 4 hours that Top Gear had the car?). I have booked the car in somewhere else where they are happy to give me service and I am happy to pay them for the work. To top it off I got the invoice today and on it it says that a 10'000km service was carried out????? Needless to say I shall never return to Top Gear and have already told several friends in Cambridge about my experience. Very sad that local businesses don't care about customers. In the end it is their loss.

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